To complete KYC (Know Your Customer) verification at totalsporty, the following documents are required:
How to submit: Log in to your account and upload the file under "Profile Settings → Identity Verification". Usually Within 24–48 hours verification is completed and a confirmation is sent via email or SMS. If it's urgent, let us know via live chat — it will be processed faster.
1
National ID Card (NID) — Clear photos of both the front and back. Blurry or damaged images will not be accepted.
2
Selfie photo — A clear selfie holding your NID, with both your face and the NID clearly visible.
3
Mobile banking screenshot (Optional, but helpful for faster withdrawals) — A screenshot showing the name and number on your bKash or Nagad account.
How to submit: Log in to your account and upload the file under "Profile Settings → Identity Verification". Usually Within 24–48 hours verification is completed and a confirmation is sent via email or SMS. If it's urgent, let us know via live chat — it will be processed faster.
Keep in mind: You can bet without completing KYC, but it becomes mandatory before your first large withdrawal — so it's best to get it done early.
Totalsporty uses multiple layers of security to protect your personal information and funds:
SSL/TLS encryption: All data transfers on the website and app are protected with 256-bit SSL encryption — bank-level security.
Data Protection: Your NID, phone number, and financial information are never shared with third parties. Privacy Policyhas full details.
Fund Protection: User wallet balances are held in separate accounts — completely ringfenced from operational funds.
Login security: Logging in from a new device requires OTP verification. Suspicious activity triggers an automatic account lock, and session timeout is also supported.
If anyone claims to be a Totalsporty representative and asks for your password or OTP — that is fraud. Contact support immediately.
SSL/TLS encryption: All data transfers on the website and app are protected with 256-bit SSL encryption — bank-level security.
Data Protection: Your NID, phone number, and financial information are never shared with third parties. Privacy Policyhas full details.
Fund Protection: User wallet balances are held in separate accounts — completely ringfenced from operational funds.
Login security: Logging in from a new device requires OTP verification. Suspicious activity triggers an automatic account lock, and session timeout is also supported.
If anyone claims to be a Totalsporty representative and asks for your password or OTP — that is fraud. Contact support immediately.
Typically, bKash or Nagad deposits at totalsporty Within 1–5 minutes is credited to your account. However, in some cases it may take up to 30 minutes — particularly late at night or during peak traffic.
What to do if your deposit doesn't show up:
If a deposit fails, the amount is usually Within 24 hours It will be returned to your bKash/Nagad number. If it hasn't been deducted, please try again.
What to do if your deposit doesn't show up:
1
Transaction from your bKash/Nagad app Transaction ID (TrxID) Please note.
2
If it still hasn't arrived after 30 minutes, contact live chat support with your TrxID.
3
If funds have been deducted from bKash/Nagad but have not arrived in your totalsporty account, the support team will Within a maximum of 2 hours will be resolved.
If a deposit fails, the amount is usually Within 24 hours It will be returned to your bKash/Nagad number. If it hasn't been deducted, please try again.
Tips: When making a deposit, send to the correct merchant number and always include the reference number if requested.
To view a full record of your activity on Totalsporty:
History is usually Last 12 months records are kept. If you need older records, email our support team — Within 72 hours The statement will be sent.
1
Log in to your account — Click the profile icon at the top right.
2
Betting History: Under "My Bets" or "Bet History", you can see the date, amount, market, odds, and result for every bet.
3
Transaction Records: Under "Transaction History" you can find full details of all your deposits, withdrawals, and bonuses.
4
Date filter: Filter records by a specific date or time period.
History is usually Last 12 months records are kept. If you need older records, email our support team — Within 72 hours The statement will be sent.
There are three main ways to reach Totalsporty customer support:
1. Live Chat (Fastest)
Click the chat icon at the bottom right of the website or app. You can chat in Bangla — Within an average of 2 minutes you'll hear back. Available 7 days a week, 24 hours a day.
2. Email support
support@totalsporty.bet Write to us at the address below with full details. This is the best option for complex issues or document submissions. Response time is typically Within 4–12 hours response is received.
3. Social Media
For general enquiries or updates, message us on Totalsporty's official social pages. However, never share account or payment details on social media.
For urgent situations (account lock, suspicious activity), always use live chat — it's the fastest way to get help.
1. Live Chat (Fastest)
Click the chat icon at the bottom right of the website or app. You can chat in Bangla — Within an average of 2 minutes you'll hear back. Available 7 days a week, 24 hours a day.
2. Email support
support@totalsporty.bet Write to us at the address below with full details. This is the best option for complex issues or document submissions. Response time is typically Within 4–12 hours response is received.
3. Social Media
For general enquiries or updates, message us on Totalsporty's official social pages. However, never share account or payment details on social media.
For urgent situations (account lock, suspicious activity), always use live chat — it's the fastest way to get help.
For totalsporty's welcome bonus 5x Wagering Requirement Applicable — meaning you must place total bets worth 5x the bonus amount.
Let's break it down with an example:
You deposit ৳500 and receive a ৳500 bonus (total ৳1,000).
Bonus amount ৳500 × 5 = ৳2,500 in bets required To become eligible to withdraw the bonus.
A few important rules:
— you can place bets using your bonus, but wagering requirements must be met before any withdrawal.
— on Sports Betting Minimum odds of 1.50bets will count toward wagering requirements.
— from the date the bonus was received Within 30 days wagering must be completed.
— Wagering progress can be tracked in real time under the "My Bonuses" section.
Let's break it down with an example:
You deposit ৳500 and receive a ৳500 bonus (total ৳1,000).
Bonus amount ৳500 × 5 = ৳2,500 in bets required To become eligible to withdraw the bonus.
A few important rules:
— you can place bets using your bonus, but wagering requirements must be met before any withdrawal.
— on Sports Betting Minimum odds of 1.50bets will count toward wagering requirements.
— from the date the bonus was received Within 30 days wagering must be completed.
— Wagering progress can be tracked in real time under the "My Bonuses" section.
To view the full bonus terms and conditions Terms & Conditions View page.
Yes, Totalsporty offers several responsible betting tools — and all of them are completely free to use:
How to activate: Log in to your account → Profile → navigate to the "Responsible Gaming" section.
Available tools:
— Deposit Limit: Set a daily, weekly, or monthly deposit cap (e.g. a maximum of ৳2,000 per week).
— Loss Limit: Set a maximum amount you're willing to lose within a given period. Once you hit the limit, betting will be automatically stopped.
— Reality check: Receive a popup notification every 30 or 60 minutes reminding you how long you've been playing.
— Cooling-Off: Take a temporary break for anywhere between 24 hours and 30 days.
— Self-Exclusion: Permanently suspend your account for anywhere between 6 months and 5 years.
Limits can be reduced immediately, but increasing a limit requires a 48-hour waiting period. Responsible Gaming The page has more details.
How to activate: Log in to your account → Profile → navigate to the "Responsible Gaming" section.
Available tools:
— Deposit Limit: Set a daily, weekly, or monthly deposit cap (e.g. a maximum of ৳2,000 per week).
— Loss Limit: Set a maximum amount you're willing to lose within a given period. Once you hit the limit, betting will be automatically stopped.
— Reality check: Receive a popup notification every 30 or 60 minutes reminding you how long you've been playing.
— Cooling-Off: Take a temporary break for anywhere between 24 hours and 30 days.
— Self-Exclusion: Permanently suspend your account for anywhere between 6 months and 5 years.
Limits can be reduced immediately, but increasing a limit requires a 48-hour waiting period. Responsible Gaming The page has more details.