Totalsporty Privacy Policy — How your data is collected and kept secure

Totalsporty collects two types of information about you — what you provide directly, and what is gathered automatically.

Information you provide directly:

• At registration — your full name, mobile number, date of birth, and preferred username.
• During KYC verification — a copy of your national ID or passport.
• At the time of payment — bKash/Nagad number (used solely to process the transaction and not stored).
• When you contact support — the chat content and details you describe.

Automatically Collected Information:

• Device type (Android/iOS/Desktop) and operating system.
• IP address (for fraud prevention and security purposes).
• Usage patterns on the platform — which pages you visited and for how long, etc.
• Betting history and transaction records.

Totalsporty collects information through various methods. You have the right to know about each of them:

Any data received through third parties (such as a referral partner) is also covered under this policy.

Totalsporty uses your information only for the purposes listed below — it is never used for anything beyond these:

• Account Management: Login, password recovery, and profile management.
• Transaction Processing: Processing deposits and sending withdrawals.
• Identity Verification (KYC): Anti-money laundering compliance and age verification.
• Fraud Prevention: Detecting suspicious or unusual activity.
• Service Improvement: Analyzing app and website performance.
• Contact: Sending important updates, bonus offers, and security alerts.
• Legal Obligations: Generating reports required by regulatory authorities.

You can opt out of promotional communications at any time — either through your profile settings or by contacting support. Please note that security-related notifications cannot be turned off.

Totalsporty & Your Data Never Sold. However, in the limited circumstances below, certain information may be shared with specific parties:

• Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket. These third parties are bound by their own privacy policies.
• KYC Verification Provider: Through a secure process to verify your identity.
• Legal Authorities: When required by a court order or government directive.
• Technology Infrastructure: Cloud service or cybersecurity providers — they store data only and cannot access its contents.

Cookies are small data files saved to your browser. Totalsporty uses two types of cookies:

Optional cookies can be disabled from your browser settings. However, disabling essential cookies will prevent login from working.

Totalsporty does not use third-party advertising cookies — you will not be shown targeted ads based on your browsing behavior.

Totalsporty does not keep your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For up to 5 years while the account is active and after closure (as required by law).
• Transaction Records: Up to 7 years, as required by financial regulators.
• KYC Documents: 3 years after account closure.
• Support Chat History: 1 year, then anonymized.
• Analytics Data: Anonymized within 90 days.
• Deletion Request: Deleted within 30 days of your request, except where retention is required by law.

Totalsporty believes every user should have full control over their own data. Your rights include:

To exercise any of these rights, email us at support@totalsporty.bet or reach out via live chat. We aim to respond within 30 days.

Totalsporty is strictly prohibited for users under 18. We do not knowingly collect any personal information from minors.

If we become aware that a minor has created an account, that account will be closed immediately and all collected data will be permanently deleted.

If a parent or guardian believes their child has created an account, please notify our support team immediately.

Totalsporty uses industry-leading technology and practices to keep your data secure:

• SSL/TLS Encryption: All data transmissions are 256-bit encrypted.
• Password Hashing: Your password is never stored in plain text — only a hashed version is kept.
• Database Encryption: Data at rest is also encrypted.
• Regular Security Audits: Regular audits conducted by third-party security specialists.
• Backup System: Automated backups to prevent data loss.
• Access Control: Staff are granted access only to the data necessary for their specific role.

That said, no method on the internet is 100% foolproof. If an issue ever arises, we act swiftly and keep you informed.

Totalsporty may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• Users will be notified via push notification of any significant changes.
• The new policy will take effect 15 days after the changes are made.

If you have any questions about this policy, reach out to our support team — we're ready to assist you in Bangla.